Internet Sales Policy

Here’s Why.

Flooring is a very important purchase for many individuals and we have seen the negative consequences of purchasing flooring online. Many people have come to us after making an online purchase because they were mislead with the quality of the product, did not like the style of the floor, or were not fully informed about the product and how it would function for their needs.

We believe that e-commerce sites are great for clothes, electronics, and many other items. But when purchasing a new floor, it is important to see the colors, feel the textures, and educate yourself to learn why some products may be better or worse for your intended use. All floors are not created equal, and compromising quality for a lower price will most likely cost you more in the long run. There is no substitute for the invaluable information our sales team can share with you.

Furthermore, some manufacturers will not honor their warranties if the product was purchased through the internet. This is a major concern and we would never put our customers in this situation. Buying a new floor is an investment, and warranties exist to protect consumers from defective merchandise.

The personal shopping experience is very important when buying a new floor. We intend to make sure that every customer receives the highest level of service during each visit. If you are interested in a specific floor, make a connection so that we can answer any questions and share our knowledge with you. We love our customers and hope to hear from you soon.
 

There are several ways to reach us:

1. Visit one of our showrooms
2. Call us directly
3. Fill out our contact form